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Karl joined the B/R/S Group in 1988 after stints
on the client side (spirits purveyor Heublein, interactive entertainment
start-up Hasbro Electronics) and several years at DMB&B Advertising.
He was instrumental in developing BRS’s quantitative research
capabilities. By preference, Karl now devotes about half his time
to custom quantitative assignments and about half to qualitative
projects. He is a strong strategic thinker and effective problem
solver, equally comfortable interviewing consumers, corporate
decision makers, IT professionals, or children.
Karl has special expertise in brand strategy and
image measurement, market segmentation, customer satisfaction,
new product positioning, and messaging issues. With solid packaged
goods background, in recent years, his efforts have concentrated
in several industries: wine and distilled spirits, electronic
entertainment, financial services, automotive, and emerging technologies.
Being eclectic in his interests, Karl enjoys managing
a diverse range of projects, some highlights being:
Brand image assessment:
combining traditional qualitative with quantitative multivariate
techniques to understand brand standing relative to competitors
and providing direction for image strengthening.
New product development: using conjoint analysis to design optimal
product configurations and understand the impact of price on consumer
interest.
Market segmentation: determining category benefit hierarchies
and then identifying cohesive and relevant opportunity segments
for directed target marketing.
Ethnography: exploring the symbols and cultural context that underlie
consumer buying and consumption behavior. Going beyond talk.
Karl's recent clients include Fresh Express, Sunny D, Safeway, Mars, Fetzer
Vineyards, Trinchero Family Estates, Laurent-Perrier, Cakebread Cellars,
Charles Krug Winery, Microsoft, Autodesk, Adobe, Intuit, Yahoo!, Acura, BMW,
Mercedes Benz, Investor’s Business Daily, Charles Schwab, and several
leading ad agencies.
Karl was fortunate to begin his career being mentored by one of
the true pioneers in qualitative research, clinical psychologist
Joseph G. Smith, at consulting firm Oxtoby-Smith, Inc., New York.
Karl holds a B.S. in Experimental Psychology and a Masters in Consumer
Psychology from Purdue University.
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