technology

With our proximity to Silicon Valley, BRS has been honored to be a research partner to technology companies for better than two decades. “Technology” is a wide remit, encompassing consumer electronics as well as enterprise software, and the breadth of our experience reflects our involvement across this landscape.

High tech has a cultural tendency to introspection. Many technology companies are better at talking to their own industry than they are at talking to their actual or potential customers. This is both a challenge for research and a reward that comes from doing our job well. Few things are as rewarding in our business as having marketing and engineering teams come to a common understanding of their customer in the back room at a focus group.

A sample of some recent projects:

  • Understanding how CIOs and CTOs make decisions about enterprise software solutions

  • Understanding power-user needs for next-generation productivity software

  • Usability studies for computer input peripherals

  • Benefit laddering for design software among engineers and architects

  • Concept testing a “wearable” (goggles) video display

  • Messaging and positioning research for enterprise network security solutions

  • Projecting probable future adoption of emerging consumer technology in the communications and social networking space

  • Longitudinal deep dive to understand how consumers’ usage and satisfaction with a new computing device evolves over time

  • Mapping out consumers’ decision process for mobile phone carrier selection

  • Forecasting demand for video game platforms and components